Returns Policy

We only offer replacements for defective or incorrect products. We do not provide exchanges or refunds for mind changes. To request a replacement, customers must email us at jolshopofficial1@gmail.com within 7 days of receiving the product. Eligibility for Replacement To be eligible for a replacement, the item must meet the following criteria: The item must be defective or the wrong product was received. The item must be in the same condition as it was received, unused, and in its original packaging. How to Request a Replacement Contact us at jolshopofficial1@gmail.com within 7 days of receiving the item. Provide clear details of the issue, along with supporting images or videos as proof of defect or incorrect product. If we approve the request, we will provide the return address where you need to send the product. Return Process Once we receive the product at the provided address, we will inspect it. If the product qualifies for a refund, we will process the refund to your original payment method within 30 days. Note: Items sent back without prior approval will not be accepted. Damages and Issues Please check your order as soon as it arrives. If you receive a defective or incorrect product, email us immediately at jolshopofficial1@gmail.com with supporting images or videos. We will evaluate the issue and arrange for a replacement if eligible. Non-Returnable Items We do not accept returns or replacements for items due to change of mind. Refunds are only provided for defective or incorrect products as mentioned above. Refunds Once the returned item is received and inspected, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method within 30 days. If you have not received your refund after 30 days, please contact us at jolshopofficial1@gmail.com. For any questions or concerns regarding returns or replacements, feel free to contact us at jolshopofficial1@gmail.com.