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We only offer replacements for defective or incorrect products. We do not provide exchanges or refunds for mind changes. To request a replacement, customers must email us at jolshopofficial1@gmail.com within 7 days of receiving the product. Eligibility for Replacement To be eligible for a replacement, the item must meet the following criteria: The item must be defective or the wrong product was received. The item must be in the same condition as it was received, unused, and in its original packaging. How to Request a Replacement Contact us at jolshopofficial1@gmail.com within 7 days of receiving the item. Provide clear details of the issue, along with supporting images or videos as proof of defect or incorrect product. If we approve the request, we will provide the return address where you need to send the product. Return Process Once we receive the product at the provided address, we will inspect it. If the product qualifies for a refund, we will process the refund to your original payment method within 30 days. Note: Items sent back without prior approval will not be accepted. Damages and Issues Please check your order as soon as it arrives. If you receive a defective or incorrect product, email us immediately at jolshopofficial1@gmail.com with supporting images or videos. We will evaluate the issue and arrange for a replacement if eligible. Non-Returnable Items We do not accept returns or replacements for items due to change of mind. Refunds are only provided for defective or incorrect products as mentioned above. Refunds Once the returned item is received and inspected, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method within 30 days. If you have not received your refund after 30 days, please contact us at jolshopofficial1@gmail.com. For any questions or concerns regarding returns or replacements, feel free to contact us at jolshopofficial1@gmail.com.
Brand Name: TianBonsai
Pruning Tool Type: Pruners
Origin: Mainland China
Hign-concerned Chemical: None
Pruner Type: ANVIL
Finishing: sanding
Material: 3Cr13 Alloy Steel
Feature: Anti-Slip Grip
Model Number: SN-Straight Edge Cutter
Certification: none
Choice: yes
semi_Choice: yes
Standard grade bonsai tools
To popularize the bonsai art, TianBonsai supplying the standard grade bonsai tools to the bonsai beginner, it's material is 3Cr13 alloy-steel, handmade by skilled worker from TianBonsai. The 3Cr13 alloy steel, which contains 0.3% Carbon and 13% Chromium, after quenching treatment, it's hardness is over HRC50. this grade tools also have nice quality and complete function. it would let you have the nice tools for cross the threshold of the bonsai art easily.
Precautions for the use of bonsai tools:
1. Our tools have very sharp blades. Please pay attention to the safety of users and nearby personnel when using it. Do not arbitrarily place tools on high places. If the tool is accidentally dropped, it may cause injury to personnel and tools.
2. Choose a bonsai tool of the right size. When pruning, the diameter of the branches should not exceed the cutting limit specified by the cutter, otherwise the cutter will be easily damaged.
3. Don't use bonsai tools to trim dry branches, otherwise it is easy to damage the tool blades.
4. The fine sand particles in the flower mud will damage the blade of the tool, so when using a bonsai tool to trim branches, pay attention to whether there is dirt on the branches. If there is dirt on the branches, clean them with a small brush before pruning.
5. Pay attention to protect the tool tip, even a slight frontal collision will cause damage to the tool tip.
6. Please maintain the tools after the work is completed.
Precautions for cleaning and maintenance of bonsai cutter and scissors:
1. After the work is completed, clean the sawdust and flower mud on the surface of the tool with clean water.
2. Wipe off water stains with a clean cloth and wait for it to dry.
3. Use a small amount of general anti-rust oil to drop on the tool riveting shaft.
4. Wipe off the leaking anti-rust oil with a clean cloth.
5. Store tools indoors.
We only offer replacements for defective or incorrect products. We do not provide exchanges or refunds for mind changes. To request a replacement, customers must email us at jolshopofficial1@gmail.com within 7 days of receiving the product. Eligibility for Replacement To be eligible for a replacement, the item must meet the following criteria: The item must be defective or the wrong product was received. The item must be in the same condition as it was received, unused, and in its original packaging. How to Request a Replacement Contact us at jolshopofficial1@gmail.com within 7 days of receiving the item. Provide clear details of the issue, along with supporting images or videos as proof of defect or incorrect product. If we approve the request, we will provide the return address where you need to send the product. Return Process Once we receive the product at the provided address, we will inspect it. If the product qualifies for a refund, we will process the refund to your original payment method within 30 days. Note: Items sent back without prior approval will not be accepted. Damages and Issues Please check your order as soon as it arrives. If you receive a defective or incorrect product, email us immediately at jolshopofficial1@gmail.com with supporting images or videos. We will evaluate the issue and arrange for a replacement if eligible. Non-Returnable Items We do not accept returns or replacements for items due to change of mind. Refunds are only provided for defective or incorrect products as mentioned above. Refunds Once the returned item is received and inspected, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method within 30 days. If you have not received your refund after 30 days, please contact us at jolshopofficial1@gmail.com. For any questions or concerns regarding returns or replacements, feel free to contact us at jolshopofficial1@gmail.com.
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